By placing an order through PetJet. You are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures.
A. 30 DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your itemmust be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
B. RETURN PROCESS
To start a return, please email support@thepetjetco.com . Once your return has been received and approved, your refund will be processed within 2–3 business days. Customers are responsible for arranging and covering the cost of return label, which helps us keep our product prices fair while also allowing you to choose your preferred courier and tracked delivery service for a safe and secure return.
Once the order is received and it's accepted within our 30 Day Return Policy then you will be issued a refund.
C. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
D. EXCHANGES
If you would to exchange an item please email us within 30 days of receiving to support@thepetjetco.com .
E. RESTOCKING FEE
We do not charge a restocking fee on returns. There are no additional charges for you accept the label for returning it to us. Which is a small amount chosen by yourself.
F. REFUNDS
We will notify you once we’ve received and inspected your approved return. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact Us:
Email: support@thepetjetco.com
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I've finally got around to installimg the Jet Pet shower due to waiting for my farden to be completed. The shower itself works great, although my two dogs might dispute that as despite being Labradors they were not tgat enthusiastic. The only issues I have had was the long delivery time and the slow communication. It took approx 4 weeks to arrive and despite numerous emails, the replies were not the quickest. I think if they stated delivery is 4-6 weeks people would at least understand that. I cannot fault the item itself, it is very well made, heats up nicely and looks smart. Worth the wait in the end.
Just what I needed for these mucky dogs!
We go in the car allot and more often than not these two get discusting 🤦♀️
The cocker is a water baby so he loves it thinks its a game the hound cross on the other hand has given it a 1 🌟 as she puts allot of effort into the fox poo perfume on her back 🤣
Thanks again petjet!
Store owner replied:
Thank you so much Amy! What a handsome boy! Thanks for all your support. If you need anything you know where to contact, more than happy to help and recommend other products to suit you best! Simply email us: support@thepetjetco.com Happy PetJetting!
I bought the 3 way hot/cold shower set for my border collie, we are often caked in mud after running through the hills! So much easier and cleaner than trying to get her into the indoor shower and worked a treat. Easy to assemble.
Thank you
Store owner replied:
Thank you very much Anthony! Very kind of you. The 3 way is a fantastic one if you already have a hot tap. Does the job and super affordable! Thanks for your support!
Easy to install. Perfect for what we needed for our dog.
It’s great and very good water pressure. It does get warm but I am struggling to get it there sometimes think it’s more bc I didn’t read the manual on everything. I just keep pressing the up button and hope for the best. I use it to shower our dogs right now in the summer they are happy with cold. The water pressure on this is better then my own home shower
This is only the mini pet jet but it was fine for a quick dog wash! We had to run the cold water quite slowly to keep the heater at the right temperature as otherwise it kept going cold. But the slower speed warm water was still sufficient to wash our dog. It was much easier than trying to get her into the bath and use the shower.
Bought this for our doggy day care. Had the electric shower mini in the past which wasn't hot enough but understandable tbh when it's only 3kw into a socket. This works really well. It does stay warm for a while and perfect to bring on walks and have around the place x
Coco seems to likes to be rinsed with it! Decent pressure from the shower head. The shower head arrived separately a day later so did wonder and asked customer support but they were very helpful. Works really nicely!
So far all good. Very easy to fit. I may have to switch to a brush for winter mud. My Border Collie gets filthy on a muddy lawn when we go to feed the hens. We will learn how we go.
Fantastic edition to my home. With 10 cockapsaniels at one time this is a fantastic product. outside my kennels. no mess inside and super easy to get them all clean now. highly recommend.
Installed Petjet into a box with a separate fused switch to aid security. You do need to use the flow adjusting attachment to reduce the pressure going into the unit to achieve 32+ Degrees. However the included shower head means that the washing pressure is OK. Worth then getting the full kit. Just a shame that after I bought it I see it's gone on sale - £50 less. You live and learn. I'm sure this will prove very useful.
Easy to install, easy to use. Works well to warm up water to make bathing the horses more enjoyable. Not portable like the Instahot, but, being electric you don’t have to mess with propane tank refills. Perfect for my needs as I never travel and bath anyway!
love this shower so much. my dog loves it more! saw this all ovr instagram and tiktok. didnt opt for the kit as i have the rest of items already from petjet. highly recommend! x
this has been on my bucket list for years! my horse is happy so good to have on my livery yard. saw it everywhere and took the chance.. highly recommend
Pretty chuffed it's finally here! I pre ordered a while ago and very glad they are in stock available now :))) thank u so much! arrived wihtin 1 day from being sent
took a chance and it kinda paid off!
I was looking at these for quite a while, looked to good to be true, ponyjet have a 30 day money back so i thought why not. Turns out it's quite smart. took abit of time to adjust the water pressure and set up the connections but now i've got it working and it's a dream, use all the time after bringing in from the fields essential for winter coming up
saw this all over facebook and ig, my friend got one and thought it was fab so i decided to. at first i was abit warey how it would work with my yard set up and with it being such a small unit but it works wonders. makes lfie so much easier and the horses are alot happier. grooms are happy with it too. recommend for any yard between 1-5 horses 100%
my overall honest opinion:
it took a while to arrive but i understand its a brand new prodcut and i did pre order. It's arrived now and was dispatched within a day with royal mial to be fair to them.
the unit is very well built and sturdy. and works well. was easy to connect. manual was helpful. If you have super high water pressure i dont recommend it. but having the washer gun product with it to control the pressure worked a treat. or just lower the water flow from the tap.
for a small unit im very impressed and now have warm baths for my horses, love the look of their bags and tack wipes, sprays etc so might be coming back.
Recommend overall.
My girls don’t like squirty bottles.
When I’ve finished their bath, I put some fly/insects repellent in the dispenser and give them a quick but thorough bathing of their legs and down their back tail area.
I know they love it as they are happy to be tied up knowing that’s where I now bath them. Have done this a few time and I’m really relieved and grateful to have found this solution for my donkeys.
They are pretty head strong so if they didn’t like it, there would be no way I’d get them tied up.
Such an amazing item ! Super easy to use. Saves so much time, water and shampoo usage so your saving 💲💲! All my horses enjoy it as it leaves them feeling nice, clean and refreshed as it gives them such a deep clean without the scrubbing 🙈. Highly recommend the pony jet to any equestrian out there !
this is a great device. its made washing our pony much easier. this is a tedious job at times and this meant 2 horses washed thoroughly in half an hour. loved it, the shampoo bit does fill with water but this doesn't seem to effect its performance.
