Shipping Policy

At Pet Jet, we ship worldwide. Below are the details of our shipping process and policies:

Orders can take 1-2 business days (Monday to Friday) to process after confirmation.

Estimated Shipping Times:

UK: 2-3 business days

EU: 3-5 business days

International: 5-7 business days

Please note that shipping times are estimates and may vary based on your location and other factors such as customs delays.

Tracking Your Order:

Once your order is dispatched, you will receive a tracking number via email to monitor your shipment’s progress. If you have not pre ordered a product and do not receive your tracking details within 3 business days of placing your order, please contact us. 

Change of Address:

We cannot change the delivery address once the order has been fulfilled. If you need to update your delivery address, please contact us within 24 hours of placing your order by emailing us at: support@thepetjetco.com

Lost or Damaged Orders:

If your order is lost or arrives damaged, please contact us immediately. We will work with you to resolve the issue, either by issuing a replacement or processing a refund, as per your preference. Please provide photos of damaged items and packaging to support your issue.

Cancellations:

If you change your mind before your order is dispatched, we are happy to accept cancellations. To cancel, please contact us as soon as possible. If your order has already been dispatched, cancellations cannot be made.

Refunds and Returns:

For information on refunds and returns, please see our dedicated Return & Refund Policy. If you have any questions, feel free to contact us for assistance.

Customs and Import Duties:

For international orders, customs and import duties may apply. These fees are the responsibility of the customer. Please check your local regulations before placing an order. 

Contact Us:

For any questions or assistance, please reach out to us at:

Email: support@thepetjetco.com

We’re here to help and ensure you have the best experience with Pet Jet!