📬 Contact Us

Hey! Feel free to drop us an email at support@thepetjetco.com. Our customer support team will be with you within 24 hours. Or call us on 02081913460 starting from Monday the 26th January! Our new customer support phone line will be live! Improving again to help you get answers faster. We have your best interest. If we're not available, don't worry. We do care. We're just experiencing high call volumes. The phone support will be live from 5am-1pm UK time. We are dispatching orders in the afternoon!

We're pet parents too, running a small business from the heart of Cheshire on a family farm. We get muddy paws, fox-poo emergencies, and why you'd want a PetJet yesterday. We're here to help—with kindness, clarity, and the odd biscuit break so please be kind we have your best interest :)

🚚 Delivery Times

Please find our recent shipping statement for more help - Tap HERE to read

• UK Delivery: 3–5 business days

• Europe: 5–7 business days

• International: 5–7 business days

We ship from our Cheshire farm with love and care. You’ll get tracking info the moment your order leaves our hands—and probably a muddy paw print on the box. 

Important reminders: You might of pre ordered a product if we were sold out. Always check first. On the very rare occasion you feel like you're missing an item - don't worry! Sometimes due to sizings we may ship your order in two separate boxes. One will follow the other and will all be with you in no time. 

↩️ Returns & Refunds

Got Jet Lag? If your PetJet doesn’t jet the joy you expected, no hard feelings. We accept returns within 30 days for same condition products in original packaging. Approved refunds are issued within 5 business days of receiving your returned item. Easy as fetch. Head to our returns page to submit your request.

🔍 Track Your Order

Please check your order and tracking confirmation email, it's all in there! Check your junk and spam folder too, you would of heard that before I know..but for new emails to you it can happen!

🐕 About Us

Founded by UK gundog trainers, PetJet is a passion project turned dog shower and care products powerhouse. We believe clean dogs are happy dogs—and muddy joy shouldn't mean messy homes!

From fox-poo accidents to exciting unboxing's, we're here to make pet care effortless, fun and engineered for real life.